Job Description

The Dispatcher plays a key role in creating a welcoming, professional, and supportive experience for Rocket Air Flight Academy students, instructors, and visitors alike. This role encompasses the duties of a Dispatcher with an additional customer service role. The Dispatcher is responsible for the successful day-to-day flight, ground, and simulator dispatching and training operations. The Dispatcher’s daily duties and activities consistently lead to safe and successful training flights. Responsibilities Coordinate Daily Flight Schedules, Aircraft Assignments, Instructor Availability, and Student Training Events Monitor Aircraft Status, Maintenance Restrictions, Weather Conditions, and Scheduling Conflicts to Ensure Safe & Effective Utilization of Resources Maintain Accurate Dispatch Records, Flight Schedules, Training Documentation, and Operational Reports in Accordance with Company Procedures Serve as a Communication Link Between Students, Instructors, Aircraft Maintenance, Line Service, and Flight Training Personnel Provide Exceptional Customer Service by Assisting Students & Instructors with Scheduling Changes, Training Requests, Billing, and Operational Support Duties and Responsibilities Prioritize safety above all. Maintain and optimize the daily, weekly, and monthly flight schedule. Provide customer service with current and potential student customers. Manage customer billing and communication to include calls and the collection of payments. Utilize operational flight scheduling tools to ensure students are scheduled and processed for all lessons blocks. Manage customer accounts and assist customers with flight training goals. Communicate customer issues to Flight Operations leadership. Assist with the scheduling and observation of all accelerated flight training programs in support of the Student Services Manager. Support Flight Training Coordinator and assist with execution of all company directives. Assist the Fleet Coordinator in coordinating scheduled and unscheduled aircraft maintenance. Maintain the facility within company standards. Maintain knowledge of the scheduling and billing software systems. Perform general office duties and administration. Qualifications High school diploma or equivalent required. Prior aviation experience required. At least one year of previous Part 141 dispatch experience preferred. #J-18808-Ljbffr

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